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FAQ (Frequent Asked Questions)
- What
happen if I selected an item and put into
the shopping cart but do not proceed for a
period of time?
Merchandise that has been put on the
shopping cart will be reserved for a period
of 4 hours for further execution by user.
After this period, the merchandise would be
taken out from the cart (quantity be reduced
to 0 upon checkout) and be available for
other customers.
- When
will I be billed?
Your credit card will not be billed until
your order is ready to be shipped out.
Please note that all products are subject to
availability.
- Do
I have a choice in currency payment?
At Lurvee.com , we only transact in RM
Ringgit Malaysia.
- What
if I want to return my product?
Please refer to our
Returns
Policy
- Is
my privacy protected?
Please refer to our Privacy
Policy.
- Is
my credit card information secure on the
Internet?
We
work to protect the security of your
information during transmission by using
Secure Sockets Layer (SSL) software, which
encrypts information you input. As for
credit card information that you entered
during the purchasing process, it would pass
through our site to payment provider that we
used; it is invisible to us.
Please refer to our Privacy
Policy
for more details.
- When
do I expect to receive the merchandise?
Orders received will be processed
immediately. Estimated delivery time depends
on the destination address. To calculate the
delivery time, we add the time it takes for
your ordered merchandise to arrive at our
warehouse from our supplier and the time
needed for the delivery agent to deliver to
your designated addresses.
The
following is an estimated time of delivery
Standard shipping: 5 - 7 business days.
Please note that we do not deliver to P.O.
Box addresses.
-
Where
do you deliver?
Delivery of goods are currently limited to
Malaysia and Singapore only. However,
we will continue to expand our networks to
be able to deliver to more destinations.
-
Do
you accept cheque payment ?
Basically, the products on the site can only
be purchased and paid online using VISA
Card, MasterCard, Maybank2U, RHB Online,
PosPay, Hong Leong Online, Alliance Online
and Mobile Money. You will not be able to
complete the transaction without choosing a
payment gateway.
If
you wish to payment via cheque, you will
have to follow the procedure below:-
Email us the list of products that you wish
to purchase.
We
will reply you with the total amount payable
and the details of our bank account. You
will need to pay us via cheque by either
sending us the cheque or deposit it into our
account and then fax the deposit slip to us.
Once payment is cleared, we will
deliver the products.
-
Will
I will be able to view the total Shipping
Charges when I checkout ?
Yes
-
How
soon can I expect the goods after I
purchased online ?
The goods will be delivered within 7 days
from the date of your order. In the event
that some of the products that you have
purchased run out of stock, we will contact
you to inform you.
-
How
will the purchased items be delivered ?
Depending on the weight, size and location
of delivery, we will use courier
services or our delivery van or third party
transport services to deliver your goods.
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